Veterans United made our first home buying process so much easier and quicker than I expected. They were responsive and always willing to answer any questions we had. It was simple to add needed documents and information to the myveteransunited portal and it helped me keep up with what was needed on my end and where we were at in the process. I will recommend Veterans United to everyone I know who is eligible for a VA loan. I felt like we were truly being taken care of by our loan team!
The team was excellent!
Thank you so much for everything. Tom and his team knocked it out of the park
Thank you for all the help and the care package. It was very thoughtful!
Overall, the best experience I have had buying a home.
Thank you all so much! Home buying was a breeze with all of you as our team, my family can not thank you all enough!
Veterans United made the home buying process easy and I couldnt be no happier than working with Jason and his team. I would recommend Veterans United to all my family and friends.
I have done business with VU numerous times, they make it so easy, its nearly effortless.
Tim is the best in the business! His communication skills along with his professionalism is unmatched. In addition, he closes loans less than 20 business days. I highly recommend him. You will thank me later.
It was a bad experience all a round. I had submit paperwork more then once. It seemed the underwriter did not talk to the loan officer for what they needed. I waited this long to response to see if I felted better about the experience I still feel the same.
Response from Veterans United
Hi Michael,
I'm so sorry to hear that your experience with us wasn't a positive one. It's frustrating to have to submit paperwork more than once, and it sounds like the lack of communication between team members added even more stress to the process. That's definitely not the smooth, supportive experience we strive to provide, and I hate that we fell short for you.
I really appreciate you taking the time to share your feedback, even after giving it some time to process. It's clear we didn't deliver the kind of service you deserved, and we'd love to reconnect and discuss further what we could've done differently. If you're open to sharing, you can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for trusting us with such an important step in your journey, and I'm truly sorry that we let you down.
Veterans United has a great team, their customer service is top notch. I can’t imagine working with anyone else!
Great team to work with. They will work hard for the veteran if the vet does their part. Matt and Deana was great to work with. I do appreciate all the work and time they put into getting my refinance done. Great job guys, A big thank you. Gerald Saucier
As with my first house purchase, the team was great in keeping things moving and on track!
As a first time homebuyer I was very intimidated by the whole process and so I put it off for years. Within the first day or two of talking to Veteran’s United I felt a lot better about everything. Everything was very smooth and my team made sure all my needs were met.
