It went so quickly and everyone was very professional, calm, and helpful.
I have zero complaints about Veterans United. This was my first time buying a home, and I have only had other people's stories to go on. The recurring theme we had heard was that the process was difficult and frustrating. Veteran's United and their team made the process exceptionally simple and stress-free. I would recommend them to any veteran, especially first-time homebuyers!
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
The entire team that helped my wife and I buy a home were all amazing and extremely helpful and easy to work with.
This is my third time using Jason and in the future we will not work with him. He made the assumption that we knew more about the loan process than we did and did not take the time to give us our options. In addition at closing there was a conversation where Jason felt “attacked” and lost his temper. It was extremely unprofessional and as a returning customer to veterans united (who is away on stressful deployment spin up) it was an extreme letdown. My spouse represented both of us at closing and the unprofessionalism displayed by Jason that day grateful affected my training as a pilot and I had to cancel a flight to try to help rectify the situation. A happy experience was turned into a very bad one. We are happy the process is over but again will not be a returning customer.
Response from Veterans United
Hi Alyssa,
I’m really sorry to hear this. As a returning customer, you should’ve been met with clarity, respect, and care throughout the entire process—especially during such a high-stress time in your life. What you described doesn’t reflect the kind of experience we want to create, and it’s honestly disappointing to hear that things went the way they did.
It’s especially upsetting to know that a conversation at closing impacted your training and added more stress to your deployment prep. That should’ve been a proud and exciting moment for you both, and I hate that it wasn’t. I really appreciate you sharing this, and I’d like to learn more about what happened so we can address this internally.
If you're open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are typically in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but reach out anytime and I’ll follow up as soon as we can.
The process was so simple, easy, and wonderful! So glad that I found them!
