Well there were 2 other people that were a great help Levi and Taylor.
Working with Veterans United has been a breeze, from the application process to closing everything was smoothly communicated, realistic timelines, and follow up.
I give a thumbs up to my team and all the others that help me GOD Bless you all
Veterans United has helped me through two consecutive home purchases, and I couldn’t offer anything but stellar reviews!
The team that worked with me was amazing. I am overseas and was able to close on my first home. This team bent over backwards to work on my schedule, which I assure you was not easy as I was a day ahead. Thank you for taking my worries and walking me through the steps to close on my first home.
As a first-time home buyer with no real idea what was involved, the team took care of everything. I did not even have a single day of stress during the process. I was notified about everything I needed to take care of, and it was explained to me if I had any questions. Emails were sent for constant communication amongst all the different people, so it felt like I was always aware of exactly where we were at in the process.
From the beginning Ryan was instrumental in getting us primed to be able to get the actual process started. From Ryan, Tommy,Preston, and Emily (Team Kennedy) we would not have been able to close in 23 days without the holidays squeezed into that so technically it was more like 20. I would recommend Veterans united to all my veteran friends and their families to use you. From my wife Lauren and Me Thank you ❤️
Refer to the above statement. I don’t believe you could find a better team of people to work with than the team at Veterans United. Thank you so much!
Veterans united and the whole team we worked with made this home buying experience the absolute smoothest thing we’ve done all year. The girls even got us an awesome home warming gift. I highly recommend them and if I buy another house, I want this exact team. Amazing!
Great company takes the hassle out of Home finance! Made the whole process so easy! Good to be home!
For anyone buying or selling a home, I highly recommend Veterans United. They are extremely professional and personable. They know what to do, when to do it, and how to explain everything. They emphasize the importance and promptness of different documents needed and relayed this information to us. We had a totally stressless purchase. Awesome
I'm speechless!! Awesome experience!!
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Great experience with Ali’s team!
Overall just an amazing experience. Top notch service, no gimmicks! Everyone was very professional and the experience was basically stress free!
Mike Wilson, our loan officer along with his professional team, was always very responsive, patient with our questions (Lol, we had a lot), and understanding. One word to describe Mike Wilson would be outstanding! He did exactly what he promised. And that was to get my wife and me, into our brand new home as quickly and as smoothly as possible. We are blessed to say that our experience with Veterans United has been nothing but amazing. We could not have asked for a better group of individuals to help us with our home buying purchase. #ProudVeteranhomeowner
The only choice you need to do yourself to ensure all other choices you make during home buying a success.
The communication between client and loan officer was poor and a lack of. During the entire process things continued to pop up that I was unaware of. As a Veteran and being that I served this country certain breaks and programs are given to us to help. Nothing about this process helped. No credits, no programs, no anything. The VA loans are for veterans who don't have a large amount of funds for down payments to not have to pay a lot of money and be able to purchase hassle and stress free. This process was not that. And for the loan officer to say... I don't have to give you no credits is very unprofessional.
Response from Veterans United
Hi Joseph,
First off, I want to thank you for your service to our country. It means so much to us to be able to serve those who have served, and I�m genuinely sorry that we didn�t deliver the experience you deserved. Buying a home with your VA benefits should be as smooth and stress-free as possible, and I hate to hear that your journey felt so frustrating and unhelpful.
I�m especially sorry to hear about the communication challenges and how it left you feeling uninformed throughout the process. That�s not the level of service we strive for, and I understand how upsetting that would be. I�d like my team to dig into what happened here, including the concerns about credits and professionalism, to make sure we address your concerns and learn from this situation.
If you�re open to talking, we�d love to hear more about your experience. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. we are here Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to connect anytime, and we'll follow up ASAP.
Thank you again for bringing this to our attention.
